Refund policy

Please be advised that we are currently in the process of relocating our offices. As a result, our telephone lines are temporarily closed, and email response times may be longer than usual.
We aim to respond to all enquiries within 7 working days. Please note that warranty replacements will resume dispatch from 24 August

Refund policy

Are you returning an item from uk.nuby.com?

We hope you love your new items but if you are not 100% satisfied, we currently offer free returns on orders placed if you have returned them within 28 days.

If your item is simply unsuitable, you should return it to us in unused, resaleable condition.

To arrange a Royal Mail return, please use the link below and follow these steps:

  • Go to Tracked Returns via Royal Mail
  • Follow the on-screen instructions and enter your details, including your Nuby order number which starts with  ‘WSO’, then click on the "Create your Label" button.
  • Royal Mail will send you an email with your returns label and instructions to either print at home or take the QR code to the Post Office. (There's also an option to download and print the label on the Royal Mail returns portal.)
  • Please place all items into one parcel and include your dispatch note or order number inside the package, this is how we recognise the return is yours.
  • Take your items to the nearest Post Office branch or Royal Mail Customer Service Point, then hand your parcel to the assistant and ensure you get proof of postage.

Please be advised that the label generated can only be used once. Please generate a new returns label for any future returns.

For any products purchased in a discounted bundle, the current RRP of suitable products (you wish to keep) would be discounted from the total purchase price paid for the bundle. Alternatively, all products purchased in the discounted bundle must be returned unused and unopened.

All unsuitable products should be returned in an unused, resaleable condition in their original packaging. Nuby UK reserves the right to deny a refund in circumstances whereby our professionals consider that products are not returned to us in a suitable condition. Please see our terms and conditions for more details on your rights to return goods.

Please allow up to 14 days for a return and refund to process.

Do you have a Warranty claim?

All our products come with a 1-year limited warranty from purchase, if you believe there is a problem with any of your products, please reach out to our customer services team and they will be able to advise you. Please include a short description of the issue along with supporting images or video evidence to allow our team to resolve your query sooner.

In the event of a malfunction or defect during the in-warranty period, Nuby at its discretion, will replace or repair the part/product under warranty. Proof of purchase is required, and all goods must be within the 1 year warranty period for faults to be investigated and processed.

Goods should be returned when requested in a clean condition for hygiene purposes, to allow for full inspection. Nuby UK reserves the right to reject goods returned in unsatisfactory condition. In the event a product is deemed to not be faulty or considered unhygienic to inspect, you will be responsible for the cost of returning the goods if returning more than 28 days from the date of delivery.

If goods are returned and our team concludes your product to have a fault you will be offered a refund or replacement part/product as well as being reimbursed for your return postage costs.

If you purchased your Nuby products from any of our retailers, you should return the items to the retailer along with your receipt, with the exception of Boots. Any Nuby products purchased from Boots can be returned as above. Please include your Boots proof of purchase when completing our returns form.

This is in addition to your statutory rights.

RapidBottle Sample Promotion

We are running a range of promotions including complimentary bottles for our Nappy Hour Club members, alongside free samples to those purchasing £30 or more of Rapid product during 2026. We reserve the right to withdraw this promotion at any time. If a free sample bottle is returned to us we will not refund any monetary value. 

Free RapidSoother when you buy a Sleep Aid offer

We are offering a free RapidSoother with each purchase of an item from the Sleep Aid collection. This will be automatically added to your cart once you’ve added a Sleep Aid item. If this is yet to show, refresh your cart or try adding another item from the collection to your cart before removing any additional items you do not wish to purchase.

If you choose to return your Sleep Aid product, we ask that you also return your free item in resaleable condition. We reserve the right to withdraw this offer at any time.

Free RapidBottle and RapidSoother when you buy a bundle

We are offering a free Sample RapidBottle and RapidSoother with each purchase of a bundle from our Nuby UK website. Both items will be automatically added to your cart once you’ve added a bundle to your basket. If the free items are yet to show try refreshing the page on your cart, alternatively add another bundle to your basket to load your free items and remove any additional items you do not require having used this method.

Your complimentary RapidBottle Sample holds no monetary value, though should be returned as part of your order if you wish to return your goods. Your free RapidSoother can be any from our RapidSoother offering including twin packs and with a pod. We reserve the right to withdraw this offer at any time.