Help and FAQs

About Nuby

What’s Nuby’s return policy?

You can return any not-suitable item to us within 30 days of purchase for a full refund, providing the item is in an unused and resalable condition. You can read up on our full returns policy here.

Where can I find Nuby products in the UK?

You can shop our products online at our website, on or in any of the following retailers -  Boots, Tesco, Asda, Aldi, Morrisons, Smyths, Waitrose, Sainsbury’s, Argos, Wilko, Iceland and Home Bargains as well as Next online.

Can I open a trade account?

To check if you meet the criteria and for further information on opening a trade account with us, please email our customer service team via and they will be able to direct your enquiry to the relevant department.

Do you offer samples or discounts?

From time to time we like to include our customers in product testing as well as offering exclusive discounts. Sign up for our baby club and join us on social to be kept in the loop with everything we’re up to.


Do you sell replacement parts?

Yes! Our most popular replacement parts are available to purchase online. You can shop our full range of replacement parts here.

What if I can’t find the replacement part that I’m looking for?

Not all our replacement parts are listed online. If you’re looking for something more specific or unsure which part you need, please reach out to our customer services team and they will be able to point you in the right direction. You can call them on 0800 334 5844 or email them at


Do Nuby products contain harmful materials?

We work closely with our factories to ensure all our products are of the highest standard, so you have one less worry while looking after your little one. All our products comply with the latest relevant UK and EU safety regulations and standards.

What is BPA?

Bisphenol A, or BPA, is a chemical used in the production of plastics. It enhances durability, heat resistance and performance of plastic products. Over recent years there has been a significant amount of research and attention in the media around BPA, and the potentially harmful side effects. Our products do not contain BPA so you can rest assured, without doubt our products are safe for your new little one.

For more information on BPA we recommend you visit or